Refund Policy

At Poke & Co, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your order, we are here to help. This Refund Policy outlines the conditions and process for requesting refunds. 1. Eligibility for Refunds Refunds may be requested in the following cases: Incorrect Orders: If you receive the wrong items or incomplete orders. Damaged Products: If your order arrives damaged or unfit for consumption. Quality Issues: If there are concerns with the quality or freshness of the products delivered. 2. Non-Refundable Items Perishable Goods: Since our products are perishable food items, refunds are generally not provided for dissatisfaction with the taste or for personal preference. Change of Mind: We do not offer refunds if you change your mind after the order has been processed and prepared. Late Deliveries: While we strive to meet estimated delivery times, delays caused by factors beyond our control (e.g., traffic, weather) are not eligible for refunds. 3. Refund Request Process To request a refund, you must contact us within 24 hours of receiving your order. Please follow these steps: Email us at support@pokeandco.com with the subject line: "Refund Request". Include your order number, the reason for the refund, and photos if applicable (for incorrect or damaged orders). Our team will review your request and respond within 48 hours to inform you if your request has been approved or if further information is needed. 4. Refund Options Upon approval, refunds may be processed through one of the following options, depending on the situation: Store Credit: You may receive a credit that can be used for future purchases. Original Payment Method: A refund will be issued to the original payment method used during the purchase. Refunds may take up to 7-10 business days to reflect on your account, depending on your bank or payment provider. 5. Order Cancellations Orders may only be canceled before they are prepared for dispatch. If you wish to cancel an order, please contact us immediately at support@epikfoods.com or call our customer service at +9718007653. Once the order is in preparation or dispatched, cancellations will no longer be accepted. 6. Exchanges We do not offer exchanges for food items. If you received the wrong item or a damaged product, a refund or replacement may be offered as described in the Refund Request Process above. 7. Contact Us If you have any questions or concerns regarding this Refund Policy, feel free to reach out to us at: Email: support@pokeandco.com Phone: +9718007653 Address: Dubai, UAE 8. Changes to This Refund Policy We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.